Terms & Conditions

These Terms & Conditions (the “Terms”) govern your reservation and stay at Maison Kesh Hotel, operated by Kesh Hospitality LLC (“Maison Kesh,” “we,” “us,” or “our”). By completing a booking, you confirm that you have read, understood, and agreed to these Terms on behalf of yourself and all members of your party. Maison Kesh is an unmanned, self-check-in property; please read these Terms carefully, as they govern how you access and occupy the property.

1. Booking & Eligibility

• Minimum age. The guest making the reservation must be at least 21 years of age and must occupy the room for the duration of the stay. Valid government-issued photo identification is required and may be verified at or before check-in.
• Accurate information. You agree to provide accurate, current, and complete information at the time of booking, including the name of the primary guest, contact details, and a valid payment card.
• Confirmation. A reservation is confirmed only upon our issuance of a written booking confirmation. We reserve the right to decline or cancel any reservation at our discretion, including where information provided is inaccurate or incomplete.

2. Rates, Taxes & Payment

• Currency. All rates are quoted and charged in U.S. Dollars (USD).
• Taxes. Room rates are subject to the District of Columbia transient accommodations tax of 15.95%, and other applicable taxes are added to relevant goods and services as required by law. Taxes are itemized on your final invoice.
• Payment. A valid credit or debit card is required to guarantee every reservation. Depending on the rate booked, full or partial payment may be taken at the time of booking. Non-refundable and advance-purchase rates are charged in full at the time of booking and are non-refundable.
• Authorization. We may pre-authorize your payment card prior to arrival to verify funds. You authorize Maison Kesh to charge the card on file for the full cost of your stay, any add-on products or services, applicable taxes, and any incidental, damage, or violation charges described in these Terms.

3. Cancellation, Modification & No-Show

• Flexible rates. Reservations booked under a flexible rate may be cancelled without charge up to 48 hours prior to 4:00 PM on the scheduled arrival date. Cancellations received after that window, and no-shows, will be charged the first night’s room rate plus applicable taxes.
• Non-refundable rates. Reservations booked under non-refundable, advance-purchase, or prepaid rates are charged in full at booking and are not eligible for refund, credit, or modification under any circumstances.
• No-show. Failure to arrive on the scheduled arrival date without prior cancellation will be treated as a no-show and charged in accordance with the rate booked. The remainder of a no-show reservation may be released.
• Early departure. Departure prior to the scheduled check-out date does not entitle you to a refund for unused nights unless required by applicable law.

4. Check-In, Check-Out & Self-Access

• Hours. Check-in begins at 4:00 PM. Check-out is by 11:00 AM. Early check-in and late check-out are available as paid add-ons, subject to availability.
• Unmanned property. Maison Kesh operates without on-site staff. Access is provided through a digital door code or mobile key delivered electronically (via the Salto KS smart-lock system) prior to your arrival, after your reservation is fully confirmed and any required payment and identity verification are complete.
• Access credentials. Your access code or mobile key is personal to your reservation and valid only for the dates of your stay. You are responsible for keeping it confidential. Sharing access credentials with any person not registered to your reservation is prohibited and may result in additional charges or termination of your stay.
• Lockout & support. Guest support is available by phone and message for access or in-room issues. Because the property is unmanned, response times may vary; we ask for your patience and will resolve issues as quickly as reasonably possible.

5. Occupancy & Registered Guests

• Maximum occupancy. Each room has a stated maximum occupancy that must not be exceeded. Only guests registered on the reservation may occupy or access the room.
• Visitors. Non-registered visitors are not permitted in guest rooms. Unauthorized occupancy or visitors may result in additional charges and/or termination of the stay without refund.
• No events or parties. Guest rooms may not be used for parties, gatherings, commercial photography, or events of any kind. Violation may result in immediate termination of the stay without refund and additional charges for any resulting cleaning, damage, or disturbance.

6. Strict Non-Smoking Policy

• Smoke-free property. Maison Kesh is strictly non-smoking throughout — in all guest rooms, hallways, and interior spaces. This prohibition includes cigarettes, cigars, e-cigarettes, vaping devices, and cannabis in any form.
• Violation fee. If evidence of smoking is found in a room or interior space, a non-smoking violation fee of $500 will be charged to the payment card on file, to cover specialized deep cleaning, odor remediation, and lost revenue from the room being taken out of service. This fee is in addition to any further damage charges.

7. Pet Policy

• Dogs welcome. We welcome dogs weighing up to 20 lbs (one dog per room), subject to availability and prior arrangement at the time of booking. A pet fee of $40 per night, plus applicable tax, applies.
• Responsibility. You are fully responsible for your pet at all times and liable for any damage, soiling, excessive cleaning, noise complaints, or injury caused by your pet. Pets must not be left unattended in a room in a manner that risks damage or disturbance.
• Service animals. Trained service animals are always welcome at no charge and are not subject to the weight limit or pet fee, in accordance with applicable law. We may ask the questions permitted by law to confirm an animal qualifies as a service animal.

8. Damage, Incidentals & Charges

• Card on file. You authorize Maison Kesh to charge the payment card on file, during or after your stay, for: any damage to the room, furnishings, fixtures, or property beyond ordinary wear; missing items; excessive cleaning; the non-smoking violation fee; unpaid add-on products or services; and any other charges arising from your stay or breach of these Terms.
• Assessment. We will document any such charges and provide an itemized explanation to the email on file. The absence of an on-site inspection at the moment of departure does not waive our right to assess charges for damage or violations subsequently identified.
• Reporting. Please report any pre-existing damage or maintenance issues promptly upon arrival so that we can address them and ensure they are not attributed to your stay.

9. Guest Conduct & House Rules

• Respectful use. You agree to use the property responsibly, to respect quiet hours and neighboring residents, and to comply with all posted house rules and applicable laws.
• Prohibited activity. Illegal activity, possession of illegal substances, possession of weapons, harassment of staff or neighbors, and any activity that endangers persons or property are strictly prohibited.
• Termination. We reserve the right to terminate a stay without refund and to require immediate departure where these Terms or applicable law are violated, or where the safety of persons or property is at risk.

10. Limitation of Liability

• Personal property. Maison Kesh is not responsible for loss, theft, or damage to a guest’s personal property, vehicles, or belongings, except to the extent required by applicable law.
• Use of property. You use the property and its amenities at your own risk. To the maximum extent permitted by law, Maison Kesh’s total liability arising from your stay shall not exceed the total amount paid by you for the reservation giving rise to the claim.
• Interruptions. We are not liable for failures or interruptions of utilities, internet, smart-lock systems, or third-party services beyond our reasonable control, though we will make reasonable efforts to restore service or provide reasonable assistance.

11. Force Majeure

Maison Kesh shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, utility or network outages, governmental orders, public health emergencies, or civil disruption. Where such events prevent your stay, we will work with you in good faith on rescheduling or, where appropriate, a refund or credit.

12. Lost & Found

Items left behind and recovered will be held for 30 days. We are happy to arrange return shipment at the guest’s expense. Unclaimed items may be donated or disposed of after the holding period.

13. Privacy & Data

We collect and process personal data necessary to manage your reservation, provide access credentials, process payment, and comply with legal obligations. We handle your data in accordance with our Privacy Policy and applicable law. For privacy inquiries or data requests, contact ops@maisonkesh.com.

14. Text Messages

By providing your mobile number, you agree to receive text messages from Maison Kesh about your reservation and stay, including booking confirmation, registration, arrival details, your digital key, in-stay help and checkout. Promotional texts are only sent with your separate consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of booking. See our Privacy Policy for how we handle your information.

15. Governing Law

These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-law principles. Any dispute arising from these Terms or your stay shall be subject to the exclusive jurisdiction of the courts located in the District of Columbia.

16. Acceptance

By completing a reservation at Maison Kesh, you acknowledge that you have read and agree to these Terms & Conditions on behalf of yourself and all members of your party, and you authorize the charges described herein to your payment card on file.